Terms and Conditions

1. Definitions

• Service(s) / Platform: Your Real-Time Sales Platform, including the Conversational AI engine, Instant Video meeting capabilities, and all associated analytics and API functionality.
• Customer Data: All electronic data or information submitted by the Customer and stored by the Service, including prospect interaction data and chat transcripts.
• End User: The prospect, visitor, or third-party interacting with the Platform (Chatbot, Live Chat, Video) on the Customer's website.

2. Access and Use License

Grant of License: Limited to the purchased seat licenses (SDRs/AEs) and the allowed monthly volume of AI Qualified Leads as defined in the Customer's subscription plan.

3. Customer Responsibilities and Prohibited Use

• Compliance (Crucial for Chat): Customer is solely responsible for ensuring that their use of the Platform, especially the content and prompts used in the AI Chatbot and any data collected during Instant Video meetings, complies with all privacy and data protection laws (e.g., obtaining necessary consent before engaging End Users via chat/video).
• Prohibited Activities: Includes all standard prohibitions, plus: Using the Service to engage in unethical or predatory sales practices or intentionally misleading End Users about whether they are speaking to a human or AI.

4. Fees, Billing, and Payment

Pricing Model: Subscription plans are based on a combination of Seat Licenses and Usage Metrics (e.g., number of AI Qualified Leads processed per month or number of active video meeting hosts). Overage charges will apply if the Usage Metrics are exceeded.

5. Intellectual Property (IP)

• Your IP (AI Models): You own all rights, title, and interest in the Platform, including the underlying code, UI, and the specific training data, algorithms, and methodologies of the Conversational AI engine.
• Customer Data IP: Customer grants you a worldwide, royalty-free license to use the Customer Data solely as necessary to operate, maintain, and improve the Service (including further training of the AI models for better performance).

6. Term and Termination

Renewal: Unless otherwise stated, subscriptions automatically renew for successive terms (monthly or annual) unless cancelled 30 days prior to the renewal date.

7. Warranties and Disclaimers

• Service Level Agreement (SLA) (Common for B2B SaaS): You warrant that the core features (AI Qualification, Live Chat routing) will be operational 99.9% of the time (excluding scheduled maintenance). Remedies for SLA breaches are generally limited to Service Credits, not cash refunds.
• AI Disclaimer: You do not warrant that the Conversational AI will be error-free or that its qualification decisions will always lead to a closed deal. The AI is a tool provided to assist human sales efforts.

8. Limitation of Liability and Indemnification

• Limitation of Liability (Typical B2B Cap): Your total liability for all claims arising out of the Agreement is limited to the fees paid by the Customer in the preceding twelve (12) months.
• Indemnification: Customer agrees to indemnify you against any claims arising from the Customer's failure to obtain necessary legal consent from End Users (e.g., for recording video meetings or collecting personal data via chat).

9. Contact Information

For questions about these Terms and Conditions, please contact us at legal@crowlit.com