The Challenge: Reactive Customer Success
Customer success teams are often reactive, responding to problems after they occur. You need to identify at-risk customers early, engage them proactively, and create expansion opportunities, but you lack the tools and insights to do so effectively.
67% of customer churn is preventable
Only 23% of customers are engaged proactively
Average time to identify at-risk customers is 30+ days
Most expansion opportunities are missed
The Solution: Proactive Customer Engagement
Crowlit enables customer success teams to identify at-risk customers early, engage them proactively, and create expansion opportunities through real-time insights and personalized interactions.
Early Risk Detection
Identify at-risk customers before they churn with behavioral insights
Proactive Engagement
Engage with customers at the right moments to prevent churn and drive success
Expansion Opportunity Identification
Spot customers ready for upsells and cross-sells based on usage patterns
Success Metrics Tracking
Monitor and optimize customer health scores and success metrics
Why Choose Crowlit?
See the measurable impact Crowlit can have on your business
Reduce customer churn by 35%
Increase expansion revenue by 50%
Improve customer satisfaction scores
Identify at-risk customers 30 days earlier
Drive proactive customer success
